How Twitter could be used for charity fundraising

Attended the second Not For Profit Tweetup (#NFPTweetup) last night at Christian Aid's head office in Waterloo. It was excellent, although the lack of free wi-fi access was disappointing (it being a tweetup and all).

The night started with Rachel Beer chairing a presentation where slides were presented about what Twitter meant to some of the people in attendance from the third sector and also some of those who weren't in the audience but who had contributed virtually.

The general theme was that Twitter was a very useful tool, a conversation tool and a way to ‘humanise' the organisation and not just hide behind a corporate shield.

We then broke off into groups and my group was charged with the title of ‘How can twitter be used for fundraising?'.

Here's our key findings and ideas, and the below is some of the discussion that took place:

- Use Twitter to tell stories and then link off to a chance to donate - ‘Friendraising' and asking for favours on Twitter is often more powerful than asking for money or ask for content for existing media (photos, videos, guest blog posts, expert comment, ideas etc) - Feature your community fundraisers and their efforts via your Twitter feed (this can act as a reward for those who go the extra mile), but only feature the more unusual or large-scale efforts rather than every Tom, Dick and Harriet - Teach community fundraisers about how to use Twitter and other social media tools, as well as sites such as Justgiving and Bmycharity, to increase their donations and online awareness of fundraising effort - Don't abuse your Twitter following by always asking for donations - Measurement will be needed to prove ROT (Return on Tweeting) in relation to fundraising efforts - Setup up specific Twitter accounts for certain appeals and use these to promote the appeal, rather than featuring them all on your charity's main Twitter account - Twitter itself needs to fundraise to ensure long-term survival

Our first question to everyone around the table was ‘Have you used twitter for fundraising?' and the answer was a resounding, ‘Not yet, but we'd quite like to know how and whether anyone else is doing it.'

One person in the group then contributed that they felt it would be a good way of raising small amounts of money for a specific cause, but this was countered by another group member who felt that the success of Twestival showed that large amounts could be gathered via Twitter and events organised around it.

We then discussed why it was that big charities and big appeals didn't seem to be using Twitter as a fundraising tool but that individuals and smaller charities were. Everyone felt this was because it was easier for an individual and smaller organisations to adapt and use a tool such as Twitter where as larger organisations felt there were too many hoops and risks with using it.

We had Alex from Dogs Trust in our group and she contributed about how the charity had been using Twitter heaving. They now had around 2,200 followers and that they hadn't actively fundraised for their appeals through Twitter but that they had promoted some of the fundraising activities of their supporters via their Twitter feed.

This led to a discussion about who you should follow and Alex commented that they were selective about who they followed and followed back. They don't auto-follow back, preferring to weed out the spammers themselves. It was felt that asking for money via Twitter wouldn't be right yet as they were still building their community but they had successfully used Twitter to ask for non-financial related activities - re-homing a dog, voluntary acts and time from supporters.

This led to a discussion about whether Twitter was a fundraising tool or whether it was ‘friendraising'. A tool to raise awareness of what you do and connect with supporters and then push them off somewhere else to donate, rather than potentially contaminate your Twitter following by asking them for donations to an appeal.

Many also felt it would be worthwhile if Twitter was to be used for fundraising that a profile on Twitter be setup for specific appeals e.g. twitter.com/savethewhiterhinoappeal and then people would know what to expect from this Twitter feed and it helped make people's expectations clear. The issue of brand protection was also raised, charities even if they aren't planning to use Twitter for an appeal should register the Twitter URL for their appeal just in case someone else does and pretends to be them!

Fundraising guru Howard Lake was also in our group and he added some insight into how Twestival had raised money for charity:water and the charity hadn't actually asked to be involved - they were selected.

We were lucky enough to have Ben from Bmycharity in our group and the discussion led us on to how sites such as Bmycharity and Justgiving were experiencing surges in traffic (albeit from a small base to start with) from Twitter to their fundraising profile pages. He also commented that they were very interested in Twitter and its growing popularity and were looking at ways of incorporating more Twitter related activity and feeds into their profile pages.

We then discussed that perhaps Twitter was more of a tool for community fundraisers than for charities themselves, but charities could play a part by promoting the most interesting fundraising events/profiles through twitter to generate traffic and donations on profile pages. An interesting point was raised that charities had to be careful not to over-promote their fundraisers and this was the online equivalent of someone shaking a tin in your face and asking for 50p every 2 minutes.

Ben from Bmycharity chipped in at this point with a great example of how they had used Twitter to promote the more ‘unusual' of their fundraisers. He spoke about how a woman was going from Lands End to John O'Groats in a powered wheelchair, but as a twist was offering the chance for two able-bodied people to join her on her trip. They found that by using Twitter to promote this the traffic to the profile page increased and potentially the donations increased.

This led to a debate about how the impact of Twitter on fundraisers could be measured. Someone needs to come up with a measurement for ‘Return on Tweet (ROT)'. It would be handy if there was a bit of code added to links put into a Tweet that tracked if a user went through to a specific page and then carried on to donate to the appeal/fundraising effort. This could then help charities say ‘we tweeted 20 times about this appeal and 46 people clicked through and 27 people donated a total of £256.70'.

We then discussed how charities need to do more to educate their community fundraisers about how to use online tools such as Twitter, Facebook, Justgiving, Bmycharity and others to maximise their fundraising efforts. This could be through running drop-in sessions (real or virtual) for community fundraisers and creating an online resource in a community fundraiser community site or on the charities own website (something like the Get Involve section) to teach people about the tools.

Finally, we discussed Twitter's growing popularity and usage levels. Everyone was very excited about the potential for it and the growing uptake but there were notes of caution about whether it could survive long-term on just venture capital alone. Twitter needs to fundraise to ensure that it survives and this could be done through advertising (adverts that respond to what you're tweeting about down the side of the twitter feed) or levying a charge at premium users.

There were more ideas and discussions than this but hopefully this is a useful snapshot of what our group discussed and I'd like to thank all those who took part it was great to hear everyone's comments and find out what their charities were up to online.

I'd be interested to know what you think, can Twitter be used for fundraising? Is it mainstream enough to be counted as a viable marketing tool?